Managed IT Services Case Study

IT Infrastructure Management for Retail Chain

Provided 24x7 NOC telemetry monitoring and SLA-backed on-site FMS engineers across 120+ retail store locations across PAN India.

Industry: Omnichannel Retail Chain
Location: PAN India (120+ Outlets)
VERIFIED OUTCOME
Key Highlights
Facility Management (FMS), NOC Monitoring, AMC
99.9%
POS System Uptime
Authorized OEM PartnerAhmedabad HQ
TECHNICAL DELIVERABLES

What Was Implemented

AppsTech certified engineers completed turnkey deployment for IT Infrastructure Management for Retail Chain, adhering strictly to SLA benchmarks and zero-downtime cutover procedures.

Implementation #1

Centralized 24/7 NOC monitoring for 120+ store gateways

Implementation #2

Dedicated on-site FMS engineers in major metro zones

Implementation #3

Standardized POS & barcode scanner hardware deployment

Implementation #4

Automated nightly cloud stock database synchronization

Cutover Assurance:ISO 27001 & SLA Verified Deployment
Implementation Blueprint
SLA COMPLIANT
Quantified Project ROI Metrics
99.9%
POS System Uptime
< 2 Hours
Ticket SLA Resolution
120+
Store Outlets Managed
98.5%
Store Satisfaction
Deployed Technology Stack
Cisco MerakiDell WorkstationsFortinetAppsT NOC

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