Your delivery arm in India
For overseas OEMs and system integrators with Indian sites to serve
You have won work in India, or you have equipment installed here that needs supporting. What you do not have is an entity, a payroll, a spares holding and engineers who can be at a plant in Gujarat on Tuesday. We have been that arm twice on public metro infrastructure, for a Japanese principal and a Singaporean one. This is how the arrangement works.
Delivering with Nippon Signal on Ahmedabad Metro Rail
AFC and back office with MSI Global, Singapore
USD, SGD, JPY or INR — settled before work begins
Of your clients we will ever approach directly
How the arrangement works
Three parties and one line. Where that line sits is the whole conversation, and we would rather have it before pricing than after a dispute.
Three parties, one agreement, and a line that does not move
Holds the contract, the product and the client relationship
Delivers on your behalf, under your name where you wish
Anywhere in India, including tier-2 and tier-3
- The contract with the end client
- Product, design authority and IP
- Commercial terms and pricing
- The client relationship, entirely
- Site attendance, install, commissioning
- Logistics, spares and warranty calls
- Indian statutory and site compliance
- Documentation to your standards
Not during the engagement, and not after it. Non-solicitation is in every partner agreement we sign.
Drawings, designs and commercial terms are held in confidence and returned or destroyed on request.
USD, SGD, JPY or INR, whichever suits how you have structured the engagement.
What we take on
Six areas. Take all of them or take one — most partnerships start with a single site and grow into the rest.
Site survey and readiness
Before you commit to a delivery date, somebody has to stand in the room and measure it. We do that and send you photographs, dimensions and a list of what is not as the drawing says.
- Measured survey with photographs
- Power, containment and access checked
- Risks reported before you quote
Installation and commissioning
Racks, cabling, power, network and systems installed to your design and commissioned against your test plan — not ours.
- Work to your drawings and standards
- Sequenced around the client’s operations
- Commissioned against your acceptance tests
Systems integration on your behalf
Where your product has to talk to something already on site, we do the integration work and escalate to your engineers only when the answer is genuinely yours to give.
- Interface and protocol work on site
- Escalation path agreed in advance
- Your engineers involved by exception
Logistics, customs and spares
Equipment landed, cleared, stored, insured and moved to site — including to locations where a courier will not go without a phone call.
- Import clearance and documentation
- Bonded or insured storage as required
- Spares held in India, not shipped per call
Warranty and break-fix attendance
An SLA-backed engineer who can be at the client’s site, in person, without a visa application or a fourteen-hour flight.
- Response times agreed per site tier
- Attendance across tier-2 and tier-3 India
- First-line resolution before escalation
Documentation and handover
As-built records, test results and handover packs produced in your format, in your template, under your name if that is how you present to your client.
- Your document templates, not ours
- Test and certification results supplied
- White-labelled where you prefer
What we commit to in writing
Three things every overseas principal worries about, answered before you ask.
The terms we will sign
These are not aspirations. They go into the partner agreement, and we would expect you to hold us to them.
We will not approach your client
Not during the engagement and not after it. Non-solicitation is written into every partner agreement we sign. Your client relationship is the asset you are trusting us with, and we treat it that way.
Your IP stays yours
Drawings, designs, source, specifications and commercial terms are held in confidence, used only for the engagement, and returned or destroyed on request. We do not reuse your design on the next project.
We invoice in your currency
US dollars, Singapore dollars, Japanese yen or Indian rupees, whichever suits how you have structured the engagement and your client contract. That is settled before work begins.
We have done this twice, on public infrastructure
Both programmes are exactly the arrangement described above: an overseas principal holding the contract, and AppsTech delivering in India.
Delivered in India for an overseas principal
Nippon Signal Co., Ltd. · Seven years
Station-level systems and the Operations Control Centre, delivered working to a Japanese principal’s engineering and documentation standards throughout.
- Solution design and technical planning
- OEM selection and evaluation
- Supply chain coordination
- Station and OCC implementation
Delivered in India for an overseas principal
MSI Global Pte. Ltd. · Singapore
Automatic Fare Collection and the back office platforms behind it, delivered as the India execution partner for a Singaporean systems house — the model this page describes.
- AFC systems delivery
- Back office system integration
- In-country execution for an overseas principal
- Documentation to partner standards
Scope descriptions are given at a level agreed with the principals concerned. Detailed system information remains confidential to those programmes, as it would for yours.
How an engagement starts
Four stages. Nobody signs a national agreement before seeing one site done properly, and we would not ask you to.
Scope and boundary
We agree in writing what stays with you and what we take on, before anything is priced. Most partner relationships that go wrong were never scoped at this level.
Commercial and legal
Non-solicitation, confidentiality, IP handling, currency and liability settled in one agreement. We would rather have the awkward conversation now than in year two.
Pilot on one site
A single site delivered end to end so you can see how we work, what our documentation looks like and how we behave when something goes wrong.
Scale across India
Once the model is proven, the same team and the same standards extend to every site you have, with one point of contact throughout.
What you receive
The documentation is part of the arrangement, and it is issued in your format.
Questions partners ask us
Including the two nobody asks out loud until the second meeting.
Looking for a Reliable India Delivery Partner for Your Overseas Engagements?
Speak with our senior leadership about scope boundaries, non-solicitation, multi-currency invoicing, and engineering coverage across India.
