Facility Management (FMS)
Dedicated on-site IT staffing, helpdesk operations, and SLA governance.
Eliminate IT staffing headaches. We deploy certified resident engineers and helpdesk professionals on our payroll, fully inducted into your site operations with guaranteed SLA escalation.
Your operations stay fully staffed without recruiting or attrition burdens.
What we deliver
Six things, done together. Resident engineering with structured backfill.
Resident Engineers
L1, L2 and L3 engineers on our payroll, inducted into your site and systems.
Shift Coverage
Single-shift, extended-hours or round-the-clock, with leave cover included.
Backfill Guaranteed
Cross-training and a bench, so a resignation never becomes your problem.
Asset Lifecycle
Tagging, tracking, joiner and leaver provisioning maintained continuously.
Escalation Depth
Named L2 and L3 paths behind the on-site team, time-bound and documented.
Performance Reporting
Tickets, first-contact resolution, SLA attainment and root-cause analysis.
What changes for you
Three outcomes that keep user productivity high and IT operations predictable.
No hiring or attrition headaches
We recruit, train, certify, and backfill all technical support staff.
Guaranteed user issue resolution
Tickets resolved within strict SLA windows with named senior escalation paths.
Continuously updated asset register
Laptops, desktops, and licenses tracked from onboarding to retirement.
How we deliver it
Structured staffing onboarding and SLA governance.
Scope
Service catalogue and boundaries defined before anyone is placed.
Place
Engineers selected, inducted and introduced to your teams.
Operate
Shift coverage delivered against agreed SLAs, documented as they go.
Review
Monthly performance and recurring-issue analysis with actions.
What you receive at handover
Documentation is a deliverable, not a courtesy. All of it is yours to keep.
Facility Management & IT Helpdesk SLA Checklist
Essential staffing qualifications and SLA metrics for enterprise facility management.
Planning a Facility Management (FMS) Architecture Assessment?
Get an on-site technical assessment, Fluke-certified site survey, and BoQ validation from our senior infrastructure architects.
