Annual Maintenance (AMC)
Guaranteed SLA response times, standby hardware, and regular preventive maintenance.
Protect your IT investments from unexpected breakdowns. Our Annual Maintenance Contracts (AMC) provide guaranteed on-site engineering response, standby hardware replacement, and quarterly preventive checkups.
Fixed annual budgets with unlimited service calls and standby equipment coverage.
What we deliver
Flexible maintenance contracts designed to match your operational criticality.
Guaranteed On-Site SLA
Dedicated technicians on site within 2 to 4 hours of any logged breakdown.
Standby Hardware Spares
Immediate replacement units provided while faulty equipment undergoes repair.
Quarterly Preventive Audits
Hardware diagnostics, thermal scanning, and physical dust cleaning.
Firmware Upgrades
Safe application of critical manufacturer patches and updates.
Unlimited Service Calls
No hidden ticket limits or extra labor charges for covered equipment.
OEM Coordination
End-to-end management of manufacturer RMAs and warranty claims.
What changes for you
Fixed IT budgets, lightning-fast repairs, and zero productivity loss.
Fixed annual budget
Predictable maintenance costs without unexpected emergency repair bills.
No equipment downtime
Standby spares keep branches and plants operational during repairs.
Extended asset lifespan
Regular preventive maintenance extends equipment life by 3 to 5 years.
How we deliver it
Structured onboarding and proactive maintenance calendar.
Inventory
Physical audit of all hardware, models, and serial numbers.
Health Check
Initial diagnostics to benchmark hardware health and replace worn parts.
Stage Spares
Standby inventory stocked in local warehouse buffer.
Maintain
Quarterly preventive maintenance and 24/7 emergency dispatch.
What you receive at handover
Service contracts, contact directory, and quarterly reports.
IT AMC Evaluation & Coverage Checklist
Essential parameters to evaluate when selecting an enterprise IT maintenance partner.
Planning a Annual Maintenance (AMC) Architecture Assessment?
Get an on-site technical assessment, Fluke-certified site survey, and BoQ validation from our senior infrastructure architects.
