Nationwide Multi-Location Retail Chain Comprehensive IT AMC & SLA
Managing complete hardware lifecycle, automated POS checkout terminal stability, network switch health, and buffer spare parts logistics across 85+ active retail superstores.
Engineering Challenge
Distributed retail outlets suffered from inconsistent store IT support, delayed hardware replacements during sales peak periods, and POS billing terminal outages.
Execution Approach
Implemented centralized 24/7 NOC telemetry with localized buffer spare stocks in 6 major metro hubs and guaranteed 2-hour emergency on-site technician dispatch.
Key Technical Implementation Deliverables
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Engineered an ultra-low-latency hyperconverged cluster with NVMe over Fabrics (NVMe-oF) storage tiering, active-active automated failover, and zero-data-loss real-time replication across dual colocation facilities.
Zero-Trust Multi-Campus Perimeter & 10GbE SD-WAN Security Mesh
Architected a high-throughput zero-trust campus network featuring multi-gigabit perimeter firewalls, 802.1X identity-based dynamic VLAN segmentation, and bandwidth shaping for high-performance computing labs.
100-Acre Special Economic Zone (SEZ) Armored Fiber Optic Ring
Designed and executed a robust underground optical fiber ring connecting 14 industrial manufacturing units to central administration and automated weighbridge telemetry with zero signal degradation.
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